Under the Supervision of the Care Services Team Leader the primary function will be to assist older adults who are inquiring about community support services available through the agency and seeing this process to completion.  Obtain intake information and assessments that are needed prior to start of service. Community support services include home care, transportation, home delivered meals, MIPPA and MMAP.  We strive to provide a complete wrap around service to older adults

Essential Job Functions:

• Complete COA intake assessment screening tool to determine client needs. Provide referrals and counseling to discuss services that may be indicated.  Clients may walk in to the office or set up a home visit to complete the assessment.   Create and monitor the implementation of care plans for each assigned client providing regular follow-ups.  This position could require up to 50% local travel.
•  Always maintain client confidentiality and HIPAA standards.
• Supervise and document home health aide plans of care and documents supervisory visits.
• Initial and ongoing assessment of client’s needs including Outcome and Assessment Set (OASIS) at appropriate time sets.
• Plans and conducts monthly Caregiver Support meetings.
• Confers with agency medical staff on medical conditions or medications as necessary.
• Follows the agency’s safety and health procedures to ensure safe working practices on the job and in the client’s homes.
• Create and maintain a resource binder and provide resource referrals to internal and external agencies, as needed to support client needs.
• Support Project Fresh program and other team initiatives, as directed.
• Participates in staff, team meetings and other meetings as required.  Attends assigned trainings, as requested.
• Supports organizational events and activities, as requested.
• Enhances community understanding of COA programs through presentations to community organizations and other interested groups such as; doctor’s offices, rehab centers, businesses, nonprofits, and sister agencies.
• Supports marketing events at fairs, seminars, expos, and training events.
• Performs other duties as assigned, related to team or departmental needs.

Minimum Qualifications:

Education:       Four-year degree in Health, Human Services, Social Work or higher - highly preferred. Will consider-LPN or RN

Experience:     Five years of case management experience, working with the mature adult public 

• Medicare and/or Medicaid experience is highly preferred
• Elder abuse experience is highly preferred
• MI Choice Waiver program experience highly preferred

Other:              Requires a car and valid driver’s license. Must be willing to obtain and maintain a valid Chauffer’s License.            

Certifications: Must maintain current CPR, First Aid and AED certification